Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Well, mine is HSD Performance, 60 Mbps up (very recently raised to that from 45), 5 Mpbs down. I think it's $69 a month. Looked at the offers in my area, and there are five, 25-200 Mbps, $49.95 to $299.95. Things might be different in your area. If you go to My Account, on the right top of the page, there's a link to "Shop/Upgrade"; at least there is on mine. It's pretty hard to see, since the choice of text and background makes them blend together. I hadn't looked at it before this; seems like there's a speed and cost for everyone.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.
I am also trying to reach a retention specialist who can help me with my account service and rates. I would like to reach out to see if someone could help me as I am a college student on a fixed income?