Community Forum

Internet and tv service

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Internet and tv service

Internet and tv,

I called Maria at your customer service department and I was told that, I can get get less bandwidth, but it will cost me more than my present package. She also told me that there was no number for customer retention. Hahaha... No concern for customer retention.

Comcast should offer more to their existing customers rather than disrespect them and make them pay more no matter where they turn. Yet you have nothing to offer.


I am sure that someone will contact me to offer Internet service at a discount price. I am certain that you can do it, based on the news, below. Otherwise, I will cancel my service.

  • Consolidated Revenue Increased 5.1%; Net Income Attributable to Comcast Increased 161%; Adjusted EBITDA Increased 6.2%
  • Net Cash Provided by Operating Activities was $21.4 Billion; Free Cash Flow was $9.6 Billion



Neal Venenga



Official Employee

Re: Internet and tv service

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!