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Internet Billing

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Internet Billing

So I signed up for the internet promotion and was told it ws two years . turns out to be 1.

Data was going over I called to pay for more data on 3/25/18

The operator doesnt tell me my promotion is going to expire.

My bill triples with all these charges.

I call back the operator says, I can help you and move everything back to the normal pricing. I ask about the previous month and basically it was a haha it sounds like a you problem not a me problem. 

I Hope to get a remedy in this or I am going to cancel the service.

Official Employee

Re: Internet Billing

Hi 196988david, 


This isn't the experience we want for our customer. I'd like to see how I can help make this right. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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