Community Forum

Installation damage

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Installation damage

How do I get Comcast to fullfill its promise to repair damage done during installation?  The technician installing cable in the attic slipped and caused a crack in the ceiling.  His supervisor came, took pictures, and promised that someone would contact me within a week or two about repairing the damage.  This was on July 25, 2017.  I have had probably a dozen exchanges with Comcast in the past 7 months about this. Each time there is a promise that someone will contact me to arrange the repair, but still nothing has been done.  If I did not pay my bill for 7 months, would Comcast find this acceptable?  Unreal.


Re: Installation damage

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: Installation damage

Hello jwharrelljr, I show this issue has been addressed by our corporate team. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and I can update you on our resolution. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!