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Installation damage

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Installation damage

How do I get Comcast to fullfill its promise to repair damage done during installation?  The technician installing cable in the attic slipped and caused a crack in the ceiling.  His supervisor came, took pictures, and promised that someone would contact me within a week or two about repairing the damage.  This was on July 25, 2017.  I have had probably a dozen exchanges with Comcast in the past 7 months about this. Each time there is a promise that someone will contact me to arrange the repair, but still nothing has been done.  If I did not pay my bill for 7 months, would Comcast find this acceptable?  Unreal.

Expert

Re: Installation damage

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Installation damage

Hello jwharrelljr, I show this issue has been addressed by our corporate team. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and I can update you on our resolution. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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