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Installation Fee for Faulty Equipment?

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Installation Fee for Faulty Equipment?

After reviewing my bill I saw that I had been charged a $60 fee for having a technician come out for installing my modem and cable box. I had opted to install the equipment myself but after speaking to a customer service rep for over an hour he determined that there was an issue with the equipment and scheduled an appointment for a technician to come out. When the technician arrived he did all that he could with the equipment that had been originally provided for me but could not make it work and ended up switching it out to a new set which did work. It wasn't until after I saw my bill that I had been charged for the service. The representative that I spoke with did not once mention any other action I could take to remedy the situation so I believed it was a complimentary service for receiving equipment that did not work? Is this normal business for them to try and sneak an extra charge by selling equipment that does not work in the first place?

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Re: Installation Fee for Faulty Equipment?

Hi, BoJac32 - Please send me a private message with your full name, address, and a phone number. I will research your billing concern and see if I can help you with it. Click on my name ComcastElla, then click Private Message Me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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