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I have been a Comcast customer for over 20 years. Based on my billing inquiry yesterday, the agent referred to me as a “loyal long time customer.” I agree, I am loyal, but what has Comcast done for me? Where are their loyalties for the long time customer? I have tv, internet, and voice. Bundle discount is gone, service went up and bill increase was $44 a month. Agent that tried to help me offered a two year contract for an identical package but, now bill will be $10 more a month. My new neighbor, a new customer, pays more than $70 a month less than me for the same package.
NOT loyal! I pay my bills on time, always have, remain a long time customer.....yet my fees increase, and I’m forced to renegotiate every other year. Comcast, where are your loyalties? Yes, I agreed to another term, yet may absorb some losses. I am no longer feeling loyal and actively seeking other options after our 21 year partnership.
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