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Increase in service and discontinued bundle discount

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Increase in service and discontinued bundle discount

I have been a Comcast customer for over 20 years. Based on my billing inquiry yesterday, the agent referred to me as a “loyal long time customer.”  I agree, I am loyal, but what has Comcast done for me? Where are their loyalties for the long time customer? I have tv, internet, and voice. Bundle discount is gone, service went up and bill increase was $44 a month. Agent that tried to help me offered a two year contract for an identical package but, now bill will be $10 more a month. My new neighbor, a new customer, pays more than $70 a month less than me for the same package. 

NOT loyal! I pay my bills on time, always have, remain a long time customer.....yet my fees increase, and I’m forced to renegotiate every other year. Comcast, where are your loyalties?  Yes, I agreed to another term, yet may absorb some losses. I am no longer feeling loyal and actively seeking other options after our 21 year partnership.

Official Employee

Re: Increase in service and discontinued bundle discount

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
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