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Increase in monthly bill with poor service

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Regular Visitor

Increase in monthly bill with poor service

Suddenly my monthly bill has increased by $15 with no reason.

Sadly I have issues with my current network connection as the internet connection is highly inconsistent. Requested a maintenance visit and the network engineer who visited the premises, examined the cables and said that its a known problem and he can't do anything about it since they have to rewire the entire network. 

I have 150mbps connection; whereas I hardly get 50mbps; that too with a high level of inconsistency. 

With this; a $15 increase in the monthly bill is not acceptable at all. When checked with comcast customer service, they claimed that my promotional period ended. 

So I have to pay additional dollars for speed that's way less than I was promised and that too a highly inconsistent one. This is not acceptable at all.

Official Employee

Re: Increase in monthly bill with poor service

Hi, pprCA - I can check if we have any available promotions that can lower your monthly rate as well as investigate your internet connectivity issue. Please send me a private message and include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Increase in monthly bill with poor service

Thank you for the response. Have shared the details.

Official Employee

Re: Increase in monthly bill with poor service

@pprCA - Thank you! I got your message and replied back. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!