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Suddenly my monthly bill has increased by $15 with no reason.
Sadly I have issues with my current network connection as the internet connection is highly inconsistent. Requested a maintenance visit and the network engineer who visited the premises, examined the cables and said that its a known problem and he can't do anything about it since they have to rewire the entire network.
I have 150mbps connection; whereas I hardly get 50mbps; that too with a high level of inconsistency.
With this; a $15 increase in the monthly bill is not acceptable at all. When checked with comcast customer service, they claimed that my promotional period ended.
So I have to pay additional dollars for speed that's way less than I was promised and that too a highly inconsistent one. This is not acceptable at all.
Hi, pprCA - I can check if we have any available promotions that can lower your monthly rate as well as investigate your internet connectivity issue. Please send me a private message and include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.
@pprCA - Thank you! I got your message and replied back.