Community Forum

Inadequate customer service

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Inadequate customer service

I am a very frustrated new customer. Started with Xfinity 8/17. Have had continuous issues with billing my account timely and appropriately. Everything was set up initially, but each month there are issues. I terminated DISH due to their inadequate service, and I am close to that level now. I spent an hour on the phone with 2 CSRs and accomplished nothing. Very frustrated with customer service and the inability to resolve a simple issue.


Re: Inadequate customer service

Without posting your personal information, what is your simple issue?

I am not a Comcast employee.
I am a customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!
Official Employee

Re: Inadequate customer service

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.