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InHome Service charge for Defective Comcast Equipment

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Regular Visitor

InHome Service charge for Defective Comcast Equipment

Received my Comcast bill today to find that we were charged for an in home service visit when we had lost our internet service completely for several days.  We had called Comcast and they were unable to get the service restarted remotely so a service tech was sent to our home.  He checked everything out and ultimately removed a splitter that had stopped working.  He told us there shouldn't be any charge for this, since it was defective Comcast equipment.  I'd appreciate a private message from a Comcast representative so that this can be investigated, as I don't think I should have to pay for the visit.  Thanks.

Regular Visitor

Re: InHome Service charge for Defective Comcast Equipment

What do I need to do to get a Comcast representative to respond to this message??  I have no intention of calling Customer Service, as I'm sick of dealing with your offshore people, who do nothing but read from their scripts and try to upsell stuff I have no intention of buying.  Why does dealing with Comcast always involve a struggle and a ridiculous amount of my time?  

Regular Visitor

Re: InHome Service charge for Defective Comcast Equipment

what does it take to get a Comcast rep to reply to this message?  Threats?  Profanity?  Not my style, but I will if I don't get a reply soon....

 

Regular Visitor

Re: InHome Service charge for Defective Comcast Equipment

still nothing ... does anyone know how best to reach out to one of the Comcast employees who monitor this thread?  All help appreciated!

Expert

Re: InHome Service charge for Defective Comcast Equipment

You own the wiring. If the tech made repairs to the wiring, then it's a billable service call. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Expert

Re: InHome Service charge for Defective Comcast Equipment

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: InHome Service charge for Defective Comcast Equipment

Hello MurraysMom. I can assist with reviewing the technician visit charge on your account. Please send me a private message and include your full name, service address, and account number so I can assist you.