Community Forum

In store sales rep falsely changed my package!

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

In store sales rep falsely changed my package!

As the topic states, I was told by an Xfinity customer service rep that one of their sales reps from a Walmart upstate from me upgraded me to a more expensive package WITHOUT my consent.

 

The rep claimed to have cancelled the changes made to my account. That's cool and all, but whenever I log into my Xfinity account on your website, I see no change to my services as of yet.

 

To makes things ever worse, whenever I submit a request for a new Voice Security Pin, your system gives me an error that states," Your request couldn't be processed ".

 

I know I'm just another client, but if my next bill shows up asking me to pay for services I never authorized, then I'll have no choice but to switch to another isp and TV provider. And fortunately I'm in an area that just got underground fiber lines run by your largest competitor.

 

If there's anything else you need from me, please don't hesitate to ask.

Official Employee

Re: In store sales rep falsely changed my package!

Hi, Laz1287 - This is definitely not acceptable if an agent made changes without your consent. Please send me a private message with the following information;

- Your full name, address, phone number (associated with your account)

- What package you had before, your current package, and when the change was made by a representative in Walmart

 

Click on my name ComcastElla, then click Private Message Me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
Regular Visitor

Re: In store sales rep falsely changed my package!

Hey Ella,

 

  Sorry for the delay in response, but yes, my package was returned to it's previous state. Thanks for your help!

Official Employee

Re: In store sales rep falsely changed my package!

@Laz1287 - Awesome news! I'm glad I was able to help and please, feel free to reach me if you get any questions or concerns. Have a wonderful weekend Smiley Happy

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!