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On May 10th I reported that my cable line was cut by AT&T when they installed a new fiber optic line. I have both AT&T and Xfinity at my home. AT&T was a dream install with constant updates and communication. However because they cut the Xfinity cable I'm lost in the black hole of no communication and no service from Xfinity.
I was promised that a Technician would be dispatched and the issue would be escalated. I called back twice on May 11th as I still had not heard from anyone. During my 2nd call on May 11th I was told that instead of 24 hours, I needed to wait 48 hours for a call to tell me when someone would be scheduled to repair the cable. Note I can't even get a call as to when the repair will be scheduled. I have absolutely no faith that the repair will happen given that I have yet to get it scheduled.
Any suggestions on what I can do to get Xfinity to at least schedule the technician? I have an order number which appears meaningless. No service and the Rockets play on Monday - May 14th. (sigh) I am very crabby at this point
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello stewbluetx. I can assist with getting a technician schedule to restore and repair your service. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.