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Impossible to contact Billing

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New Poster

Impossible to contact Billing

Do I honestly need to hit twitter to embarass Comcast to get billing to answer or contact me?  Have tried for the last few days to contact them. My bill shows a charge for a new outlet install, NO NEW OUTLETS were installed, at all. Maybe they will contact me when I deduct that cost from my bill everytime I pay it until they remove it.

Problem Solver

Re: Impossible to contact Billing

Hi,

                                             Yes hit twitter, so others can check thier bills. If you wait maybe a comcast employee will answer your question. If not try links below.

                

            

             This link goes to corporate send Tom Feedback VP. Filling this should get you a call back and a confirmation email for your records. I used this link myself with good results.
https://customer.comcast.com/help-and-support/vp-contact-form/
Hope it helps. If not there are links below.





Where to go when all other avenues are exhausted.

1. Your local Comcast franchise authority should be on your paper bill
2. https://customer.comcast.com/help-and-support/vp-contact-form/
3. http://www.bbb.org/washington-dc-eastern-pa/get-to-know-us/contact/contact-us-metro-philadelphia-pa/
4. https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=192&Url=%23%26panel1-6#crnt
5. https://consumercomplaints.fcc.gov/hc/en-us

New Poster

Re: Impossible to contact Billing

I too have tried all weekend to get someone to answer the phones, and they do, but as soon as they answer I get disconnected!! I need to contact and talk to a representative, as I tried the "chat with a rep" feature, and they were not able to help!!

Problem Solver

Re: Impossible to contact Billing

Hello toribear14,

 

Even with a prewired home on all new installs there is a fee to hook up the equipment. As a courtesy I have credited your account for the new install add'tl outlet fee. Please allow 1-2 billing cycles for the credit to reflect on your statement under the Other Charges and Credits section of your statement.

Expert
Moved:

Re: Impossible to contact Billing

Regular Contributor

Re: Impossible to contact Billing

If you were a new customer i bet their phones would be answer by 2nd ring...Comcast falling back into the wayward ways they promise to correct after comcast was refusing to let customers cancel their bills, changing customers names to vulgar names..From what i can see comcast is returning to their old bad habits.Once you catch comcast in mistake the comcastcares folks here are not home receiving you...I do not get comcast. it's almost  likwe the more people we  can chase off the better days shall be with us...I assume thats why a new service will cancel comcast for  $ 5.00... for you part your comcast models,cable boxes,etc,etc,etc

New Poster

Re: Impossible to contact Billing

Thanks so much.  Fingers crossed.

Official Employee

Re: Impossible to contact Billing

Hi bh0620. I see you posted into a pretty old thread. If there are any billing concerns you may have, myself and my team may be able to help. Please send me a private message and include your full name, service address, and account number along with your billing concern so I can review it and assist. 

 

Thank you. 

Expert
Moved:

RE: ***billing supervisor needed*** please do not ignore