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I would like performance pro internet removed from my account

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I would like performance pro internet removed from my account

Hey I would like performance pro internet removed from my account to leave me with the basic performance plus package, but I can't find a way to do this through my side of my account. Any help removing this unsolicited $15 charge would be great.
Official Employee

Re: I would like performance pro internet removed from my account

Hello Aidanp. I can assist with downgrading your internet speed tier. Please send me a private message and include your full name and account primary phone number so I can access your account.