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I had problems with my Xfinity On Demand error code and after multiple calls with the Tech dept, they cannot fixed it so they opted to have a tech come in. Multiple ties the tech come in and couldnt fixed it so I kept calling. After 4 tries of tech coming in, the on demand was fixed and to my surpries, I was charge with $60 without me being informed because it is inside my house. I called the billing department which is located in Asia, Philippines and spoke to 3 different person (Hiro - Badge Number ->+ and Jane Supervisor Code !FI and Executive Manager - Louie N~) ) and was on the phone for more than an hour. Unfortunately they where not able to fixed the problem and offering me $30 discount which I didnt accept. Why would I pay a service I wasnt informed that they will perform and I need to pay for it? It should be the responsibility of Xfinity to inform customer prior to performing a service that they would be billed. We didnt even sign and paper or contract. I was hoping someone could help here or point me to the Legal team to speak too. Thanks!
Hello snoop2681. I can assist in reviewing the technician visit charge on your account. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.
@snoop2681. Apologies for my delay in getting back to you. I have received and responded to your private message.
@snoop2681. I responded again to your private message, as I am requesting more information in order to assist you. Let's please continue the conversation via Private Message. Thank you.