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I want to downgrade my service to internet only now have to pay full price?

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I want to downgrade my service to internet only now have to pay full price?

I just moved and got a service package last September. Bill has gone up 3 times. I want to downgrade to internet only now but need speed for streaming movies and I play a few online games. Only 2 people connect to Wi-Fi yet was told my only option was to pay full price now and it's over $100! Why? I wanted to save money that's barely saving me anything! Customer service told me if I downgrade from double play I have to pay full price now? So much for being new customer? Now stuck in contract for 2 years with price constantly going up, what can I do?

 

Expert

Re: I want to downgrade my service to internet only now have to pay full price?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: I want to downgrade my service to internet only now have to pay full price?

DebCap38, let's see if there is an internet only promotion out there for you. Please send me a private message with your full name, address, and account related phone number so I can help.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!