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Hi Mwag14 -- I can help you with this service issue. I reviewed your account and found the agent who received your fax. I have contacted their group and have asked for a progress update on getting your address unlocked so you can establish service. I will reply back with what they say.
Mwag14 -- I spoke with Woody about your situation. He says he has what he needs and now just needs to speak with you to over information. Please contact him directly to finalize everything.
Mwag14 -- You're welcome for the help and glad you were able to reach Woody. Hopefully he'll be able to get this all resolved for you quickly. Please let us know if you're not making any progress and I'll speak with Woody again to get things moving forward.
You are not going to get it resolved. Your aunt is a family member and they will require the bill to be paid before they allow you to get service. YOU don't have to pay it ( in fact she really needs to) but they wont give anyone in your household service until it is paid. They have a same household/same family policy, like most utility companies do. It is to stop people from ducking out on their bills and just getting it hooked up in another family members name when it gets disconnected for non-pay.
This is your aunts fault, not Comcast. She needs to pay her bill.
Hello, I contacted our teams regarding this and they notified me this was cleared. Please visit your nearest service center and they can assist you with getting an account set up for you. - Matt
No worries, glad we could help. If you have any other troubles feel free to contact us at any time. - Matt
Mwag14 -- I reviewed your address and it does not have a block on it. I verified with finance that you would be able to connect service at this location. I can help set that up. You can send me a PM with what package you'd like to get setup with and I'll have that applied.