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I need $19.95 refund, never credited, CSR Carmela said I was lying!

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I need $19.95 refund, never credited, CSR Carmela said I was lying!

Customer Service is rude.  I need my refund ASAP!

Official Employee

Re: I need $19.95 refund, never credited, CSR Carmela said I was lying!

Hello tflair70. We apologize for any inconvenience. I can assist with reviewing your account for the refund you stated you are owed. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: I need $19.95 refund, never credited, CSR Carmela said I was lying!

Dealing with the EXACT SME THING! But add to it that I just LOST M JOB because I didn't have einternet I paid for! So now, no internet, no refund, and rude people on the phone. The refund confirmation is 4082367. I also tholink it's BS to sell me a week's wifi access, boot me out after 7 hours, and then tell ME how much you're going to give me back. It SHOULD BE all but about 78 cents, as that's the ratio of what I used against what I paid for. But at this point, I just want the "pro-rated" amount before I call the police. I'm tired of being jerked around. This is called FRAUD!
Official Employee

Re: I need $19.95 refund, never credited, CSR Carmela said I was lying!

Hi John031984. We apologize for any frustration caused. I can also assist in reviewing your account and the credit you are requesting. Please send me a private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!