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I'm done with Xfinity...

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I'm done with Xfinity...

Xfinity is so lame... I pay ridiculous amount of money per month and i get lied to by customer service and store employees... When I had to swap my broken cable box for a new one at a xfinity store, I ask them if I can get a wireless one... one of the guys answered the "technicians hold them". I was pretty skeptic when the guy said that. Later on when i installed the new cable box it still wasn't even working I had to call a tech to come over the next day after christmas.

When the tech arrived before he fixed the box, I asked him if he holds the wireless box, he replied with "you have to talk to a customer representative". I was like okay so i did and that same day I talked to a representative, She said I have to replace my old cable box for the wireless one in store... Why are you guys trying to make me go back and fourth... Sorry for sounding so childish

Expert

Re: I'm done with Xfinity...

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: I'm done with Xfinity...

Hello,  I am showing you called in recently and it looks like they were able to help you with this, if this is not the case please let me know.

 

Thank you


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!