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I'm a new customer as of 3 days ago and my bill does not match the promotional price promised to me

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I'm a new customer as of 3 days ago and my bill does not match the promotional price promised to me

Not a good start. My service literally started 3 days ago and I'm already catching mistakes in billing. I was  told I will receive a promotional plan with no fees for 24 months. I logged into my account to review my bill  noticed the mistakes and called yesterday. The lady I spoke to said she will STILL charge me but for ONLY 12 months and after that my bill will go UP!
This is unacceptable, and Xfinity should HONOR the ORIGINAL agreement that was promised to me. 

I will send an email with details to: We_can_help @ cable.comcast.com
I have screenshots, names, and dates to backup my claims.

But pretty much I'm giving xfinity another chance to fix this, however I did not sign any contract yet, and I have a 30 day guarentee

I'm on the verge of canceling,  going with another service and complaning to the better buisiness bureau.

Again I'm willing to give xfinity another chance to fix this and turn me into a satisfied customer to where I actually would fill out a survey and give credit to the people who have helped me along the way.

New Poster

Re: I'm a new customer as of 3 days ago and my bill does not match the promotional price promised t

And the "We_can_help" email is no longer in use.
This whole ordeal is becoming worse than buying a car or a house, I'm having to negotiate and fight over a price that was PROMISED to me? LOL
And only 3 days into my service.

I challenge xfinity to turn this rediculous situation into a satisfied customer. Good Luck!

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Problem Solver

Re: I'm a new customer as of 3 days ago and my bill does not match the promotional price promised t

Hello Goldencotone,

 

I am sorry about the frustration. I am going to look into the account for you, and I will send you a private message to let you know what I found out. I do appreciate your patience in this matter.




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