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I hope someone can help, Xfinity wont

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Frequent Visitor

I hope someone can help, Xfinity wont

How do you get these people to return the money they took from you for a phone that was defective and is in their possesion. They act like I want $793 dollars of their money. Any Ideas? I have bills to pay. Maybe the BBB will be able to get some where with them. And Im supposed to be a "valued customer", what a joke.

Official Employee

Re: I hope someone can help, Xfinity wont

 

stevenneel66, was the phone returned defective? I can check to see the condition it arrived at the warehouse. 

Please send me a private message with your full name, account number and address for help. 

 

Official Employee

Re: I hope someone can help, Xfinity wont

stevenneel66, your refund has processed. Post again if you need anything else.