Community Forum

I do not have an Alternate email address.

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

I do not have an Alternate email address.

All I want to do is access my bill with Comcast.  Throws me into a message to enter alternate email address.  I do not have one and to my knowledge never had one.


Re: I do not have an Alternate email address.

I agree that this is a bad feature, but you should be able to ignore that message. I've been ignoring it for over a year. It is not really a security feature because it automatically adds the alternate email and mobile phone as additional ways to sign-in to your account all using the same password. It will allow anyone who has access to your cable service to get the list of all usernames, emails, mobile phone numbers associcated with your account. This feature is one of the reasons I don't want to ever want to use online bill pay.