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I registered just to say the same thing. I tried to reply to the pinned topic at the top but it won't let me (maybe locked?) It's been over a year for me having this issue. I was told by a rep that they would assure me that the problem would be fixed now that a ticket is being opened. I don't know what they have been doing for each and every time i've called up previously then...
Hello Gershinator. I've responded to your other post located: http://forums.xfinity.com/t5/Billing/Re-Unable-to-sign-in-or-use-chat/m-p/3098141#M111319