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I can't get a cable buried

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I can't get a cable buried

I have had a cable running across my driveway since 9-20-2017 and can get no one to bury it.  Sad part is - it is not my cable but is my neighbors.  Why won't comcast bury the cable?????  They have missed 6 appointments and we have called them 8 times.  Someone is going to trip on this and injure themselves.