Community Forum

I am seeing gradual increases my bill for no reason

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Frequent Visitor

I am seeing gradual increases my bill for no reason

I am seeing gradual increases my bill with no reason. I have been a customer since i moved to Elton, 8 years ago. The service I receive deteriorates month by month and have more problems that never get resolved which make my phone account service, TV goes blank or freezes now and then, and the Internet speed fluctuates downward markedly hourly, daily... though i have done all the troubleshooting steps ask of me. I am very disappointed in the company's interaction with me. The TV commercials portraying super caring employees is not my experience in any way. Can anyone help me to lower my bill without losing the little services I am subscribed to? and get my issues corrected. Sincerely, Jody A

Official Employee

Re: I am seeing gradual increases my bill for no reason

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!