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How to get the drop line diconnected for a day

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How to get the drop line diconnected for a day

I have some tree branches overhanging (and touching) the drop line (the line from my house to the pole).

I need to have the drop line disconnected for a few hours, while I trim the branches back.   The Comcast online assistant says Comcast do not do this; they only come to repair damaged lines.

 

What department (maybe even phone number) do I call to get this done?

 

Official Employee

Re: How to get the drop line diconnected for a day

Hi MartinFerrier, I can assist you with getting your drop relocated or removed temporarily so your trees can be trimmed. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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