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How to find current promos for existing customers?

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Regular Visitor

How to find current promos for existing customers?

My bill went up after my promo ended. How do I find any current promos for long time existing customers? If I can't get my bill lowered, Centurylink and directv have cheaper rates.

Frequent Visitor

Re: How to find current promos for existing customers?

You can't you have to either 1) Call 2) chat or 3) go to an xfinity store.  The online feature hasn't worked in over a year and just directs you to a page telling you to call.  They haven't fixed it and claim to be "working on it" with no resolution.  I have gone back and forth with support for the past year about it and I get a new excuse everytime. 

Official Employee

Re: How to find current promos for existing customers?

I can certainly check and see what we have to offer, can you verify your account with me? To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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