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How to delete old account after relocating/transferring?

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How to delete old account after relocating/transferring?

I recently moved and asked Comcast to transfer my account to my new address. Now my old account redirects to Wi-Fi on Demand, and I have no way to access any account for my new address. The system says the account number on my paper bill does not exist. I have no way to see or pay my bill online.

Official Employee

Re: How to delete old account after relocating/transferring?

Hello metacord1. Thank you for joining the Xfinity Forums and for creating your first post! We're glad you're here.


I can assist with migrating your user credentials to your new account. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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