Xfinity Forum Archive...
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Post your questions in the Xfinity Community
You should see it immediately -- before you get off the phone.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi, BFRegan - Please send me your full name, address, and a phone or account number in a private message. I will check if there are any issues with your account. Click on my name ComcastElla, then click Private Message Me.