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How can I receive a fair renewal package?

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How can I receive a fair renewal package?

We have been trying to obtain renewal information... to get a decent price on a renewal package. When we call, it doesn't seem to matter that we are trying to stay with Comcast; all answers so far are rote and uncaring, no one cares whether we stay or leave. Is there a department or someone we may contact that cares about Comcast retention?