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How can I chat with a human on my iPad. The community forum doesn't work for my question.

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Auntrita
New Poster
‎09-26-2017 11:07 AM

How can I chat with a human on my iPad. The community forum doesn't work for my question.

I have been trying for almost 45 minutes to figure out how to chat on line with customer service.

Please do not tell me to call. My phone is dead.

I need to speak to someone about  a billing issue. 

The community forum can not handle my problem.

Please connect me to a HUMAN BEING.

 

ENGLISH AS A PRIMARY LANGUAGE PLEASE!!!!!

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BruceW
Gold Problem Solver
‎09-26-2017 11:30 AM

Re: How can I chat with a human on my iPad. The community forum doesn't work for my question.

Please see https://www.comcastsupport.com/chatentry/.

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ComcastElla
Official Employee
‎10-05-2017 08:53 PM

Re: How can I chat with a human on my iPad. The community forum doesn't work for my question.

Hi, Auntrita - I can assist you with the billing concern and answer any questions you have. Please send me a private message with your name, address, and a phone number. Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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