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Hotspot connectivity issues

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Hotspot connectivity issues

 I am having issues connecting to Xfinity hotspots when I am on the go. It’ll show the network and brings up the sign in information. Once I am put my login information, it says that my service is not for that tire. I have 25+ msps Which is what is required to be able to access Hotspots with Xfinity. I do not understand why I cannot use the Hotspots now. When I first got the service I was able to use Hotspots for about three days and going forward I Wasn’t able to connect to it again. Please help me because the main reason I got Xfinity and the service plan I have is to be able to use the  Hot spots.