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I've asked a Comcast employee to help you. You should expect a reply in this thread.
FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.
melishad28, let's look into your service issues. I've seen your private messages to Shane and Phil and will follow up with you there.