Community Forum

Horrible customer service

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Horrible customer service

I have had at least 6 technicians come to my home and have spent at least 24 hours on the phone with the customer service and my services are still not working. I have requested for a supervisor to come out and no one still has not came. I am not understanding with all of the competitors why is Comcast so horrible when it pertains to there customers and the technicians mind you I am still paying for services that goes out at least 16 times a day and no one at Comcast could seem to help me. So does anyone have any suggestions on how to get some resolve?
Expert

Re: Horrible customer service

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Horrible customer service

 

melishad28, let's look into your service issues. I've seen your private messages to Shane and Phil and will follow up with you there. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!