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Horrible customer service

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Horrible customer service

Hello,

I had a door to door sales person come a few weeks ago. They signed me up for a double play deal that was great 24 months $79.99.

When the deal went through however it wa sonly showing the $79.99 for 12 months and then a price increase for the remaining 12 months.

He confirmed with his supervisor that there was a $79.99 24 month deal but it didn’t go into effect until January 22nd which was the follow week. He advised he would make sure to deal with Everything the following week and he would get it updated correctly. He also advised he would make sure I was reimbursed my Verizon cancelation fees and the Comcast install fees.

I also was unable to log into my account online and he advised he would fix this as well.

The following week I never heard from the rep so I text him at the cell # he provided on his business card. He apologized and stated his wife went into labor early and he would have his partner reach out to me.

A few more days went by and nothing so I reached out again and he advised his partner would reach out In 30 mins.

It has now been another week and no contact and the rep is no longer responding to my messages.

I called Comcast directly and the reps there were very nice but they could not locate this deal or this door to door rep so I cancelled the services

I am extremely disappointed that something like this happened and it’s juat very bad customer service and not okay !
Silver Problem Solver

Re: Horrible customer service

You are not the first to post that Comcast would not honor a deal made by a door to door salesman.

Official Employee

Re: Horrible customer service

 

Hello Keu, I can assist you with finding a double play deal that is as close to the $79.99 price point as possible. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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