Community Forum

Horrible customer service

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Horrible customer service

So far I’ve had hours wasted on the phone. I’ve been lied to by both service representatives and supervisors. I now have contacted the FCC and I’m moving on to BBB and the Franchise board. This company only treats non customers with dignity a long time customer is already in their grasp and has no value to them. If anyone has any additional advice to deal with a company that ignores its customers please comment.
Official Employee

Re: Horrible customer service

Hi Kra2, thank you for reaching out and if still needing assistance please let me know and I can help review.  Please send me your private message with your account information (your name, address and account number).


Thank you