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High bill

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High bill

I am an xfinity customer over 2 years and would like to leave. My internet is slow and they’ve changed cable wire to no avail. I was told my cable boxes would be included and my price is 135.00 monthly. My spouse is out of work and xfinity won’t do anything to lower price!!
Expert

Re: High bill

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: High bill

Hi @Unicorn5. We certainly value your business and don't want to see you go. I can help troubleshoot your internet speed issue if you feel you are not getting the speed you are paying for. I can also assist with reviewing your account for lower cost options that may be available. Please send me a private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!