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Hi, I can't log in to my account, it says We couldn't sign you into My Account.

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Hi, I can't log in to my account, it says We couldn't sign you into My Account.

Hi, I can't log in to my account, it says We couldn't sign you into My Account. 

Expert

Re: Hi, I can't log in to my account, it says We couldn't sign you into My Account.

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Hi, I can't log in to my account, it says We couldn't sign you into My Account.

Hi hongbozhao2018, 

 

I can help investigate your login issue. Have you transferred your services recently? Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!