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To start, I have been with Comcast since April of 2008. I have not had any problems with service over this period. When I did have to call about issues, which was not frequent, they were promptly handled to my satisfaction. The only issue I have now is my monthly bill. It has gone up over the years, and while I don't expect to get the same promotional deal as a new customer, I am hoping to lower the cost of my bill considerably. My wife is currently not working and I need to either get a more affordable package/promotion, or I will have to cancel service and go with Fios. I currently have HD Premier XF Triple Play, but am willing to downgrade if necessary.
I spoke with a rep this morning on the phone, and while she was nice, she only offered to lower my bill to what the cost was the prior month, which was about a 25 dollar difference. She did not discuss other packages and told me they would only be more expensive then what I currently have, which did not make sense to me. Unfortunately, I need the cost to be about 60 dollars cheaper (after taxes) than what I am currently paying to be able to afford it on our budget. I will need to have the same internet (200 Mbps), for work purposes when I remote in, and I would like to keep my DVR, without being charged a rental fee, if possible.
I am interested in what, if anything could be done to help me, as the lady I spoke with did not offer any other discounts or insight into downgraded packages that might get me to where I need to be from a cost perspective. Thank you.
Absolutely Amazing, This is the exact same answers I received when I called and asked for help lowering my bill. What was suggested by the representative & implemented was to do away with all my premium channels ( which are usually included in the package I was signed up for at a discounted rate of $165.) I am still without the premium channels and am now paying a whopping $185 PLUS each month it goes up1 or 2 dollars. This is sure no way to treat loyal customers,
I am guessing no employees from Comcast want to reach out to me to discuss my bill on this forum. This is very disappointing as I see others had been contacted and provided with solutions, assistance, etc. While I understand there are tons of similar posts, I would think there would be at least one Comcast employee that had come across this post in the past few days that might help.
I plan to call the retention department on Sunday, one last time, to see if anything can be done to help me lower my bill. This is very frustrating, as I have been happy with my service up until now.
Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you