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Having trouble reactivating service.

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Having trouble reactivating service.

My service had a hard shut down recently, I settled the bill and inquired (several different times) about restarting, after which I was instructed to pay a $100 deposit and service would be returned. Each time I was transferred to bill pay with no option to make the deposit. Is there something I am doing wrong?
Official Employee

Re: Having trouble reactivating service.

Hi @Anaventis,


I can help look further into this. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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