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Haven't received my Starter Kit for prepaid.

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Haven't received my Starter Kit for prepaid.

I ordered my xfinity prepaid starter kit 02-23, I accidentally activated my service already, but I haven't received my kit and I never received a tracking number for it either. I'm also getting the free trial of tv services which would be great if I had received my starter kit so I don't have to let my toddler try to watch her shows on my phone without clicking random buttons the entire time. When can I expect my starter kit to actually be sent to me? At this rate I would've just went to a retailer and picked one up.
Official Employee

Re: Haven't received my Starter Kit for prepaid.

Hi Ciaranicole1996, 


I can track the shipping details of your self-install kit. In order assist you, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.


To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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