Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Hello! Unfortunately, we have not yet received the $50 prepaid card that seemed to have been mailed to us by Comcast on December 28, 2017. Would you please help us with this matter? Thank you so much for your time and consideration!
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi cavestory. I can assist with submitting a reward card research ticket to our promotions department for you. This will allow us to track down the reward card balance and re-issue one if necessary. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.