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Hard Pull Masking - currently in mortgage underwriting

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Hard Pull Masking - currently in mortgage underwriting

I had to close my account and set up a new account a month later due to the timing of my closings; I was under the impression it was a soft pull, but it was a hard pull, and I am currently in the middle of underwriting.

 

I saw that one of the comcast employees was able to assist in masking the pull; can someone help me with this?
Thank you!