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Hard Credit Check (2 times within a year)

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Hard Credit Check (2 times within a year)



I have been having issues with my recent service/package. I just moved on April 1, and asked for my service to be moved to my new location. Instead, the agent at the Chicago location gave me a new package that is more than what I had paid for. He also did NOT tell me that I would be having a credit check, again. I saw this on my credit report as a hard inquiry and it has dropped my credit score again. 


I did not authorize this. I was informed that services were being moved from my old apartment to new apartment. Instead, I am not recieving the same services. I also had another credit check. Which, I do not understand why. The first check was on June 21, 2017 and the second one was on April 19, 2018. I don't know why there was a second check when I have been the account holder and made all payments on time. All I had requested was a move of service. 


Please contact me. I ask that this credit hard inquiry be removed. 


Re: Hard Credit Check (2 times within a year)

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Hard Credit Check (2 times within a year)

Hello kmua. You stated the second hard inquiry is dated April 19, 2018, was this dated for a future date, or a typo? 


I can assist with getting a Credit Inquiry dispute ticket submitted. Please send me a private message and include your full name, service address, and account number so I can assist you.