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Hard Credit Check (2 times within a year)

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Hard Credit Check (2 times within a year)

Hello, 

 

I have been having issues with my recent service/package. I just moved on April 1, and asked for my service to be moved to my new location. Instead, the agent at the Chicago location gave me a new package that is more than what I had paid for. He also did NOT tell me that I would be having a credit check, again. I saw this on my credit report as a hard inquiry and it has dropped my credit score again. 

 

I did not authorize this. I was informed that services were being moved from my old apartment to new apartment. Instead, I am not recieving the same services. I also had another credit check. Which, I do not understand why. The first check was on June 21, 2017 and the second one was on April 19, 2018. I don't know why there was a second check when I have been the account holder and made all payments on time. All I had requested was a move of service. 

 

Please contact me. I ask that this credit hard inquiry be removed. 

Expert

Re: Hard Credit Check (2 times within a year)

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Hard Credit Check (2 times within a year)

Hello kmua. You stated the second hard inquiry is dated April 19, 2018, was this dated for a future date, or a typo? 

 

I can assist with getting a Credit Inquiry dispute ticket submitted. Please send me a private message and include your full name, service address, and account number so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!