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Harassed: Payment Deducted, no Service: Been a Month

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Harassed: Payment Deducted, no Service: Been a Month


I paid for Xfinity internet service in last week of September'2017. After 5 Xfinity visits, my wifi is still not installed.

I am a college student and it's impossible me to function without wifi. My assignment and my studies are suffering. I missed my classes for 5 days in a month for accommodating Xfinity customer service. In one of the service, noone turned up.

I feel cheated and I don't like to sit around in lobby of my apartment, trying to sneak in wifi at Midnight. Wish Xfinity would have been quick in their service as they were in charing me for the existing service.


Official Employee

Re: Harassed: Payment Deducted, no Service: Been a Month

Hello nikitab. We apologize for any inconvenience. I can assist in getting your WiFi service repaired. Please send me a private message and include your full name, service address, and account number so I can assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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