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Mon10414, I can reach out to our construction team to address the hanging wires. I've seen you private message and will reach out to you there.
Following up on this on behalf of KenF. I reviewed the picture you provided. This would be a main line which standard field techs are not able to resolve. I have forwarded this to our maintenance team as they are equipped to handle main lines. They'll get a team dispatched to this location to raise this cable properly.
Mon10414 -- Our maintenance team went out to this location today. They confirmed that this cable is coax line however it is not our line. It belongs to a different company.