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Hanging cable lines

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Regular Visitor

Hanging cable lines

There are low hanging cable lines in the front entrance of my neighborhood. I was told that it would be fixed within 24 hrs. I called back and it says the ticket is resolved but nothing was fixed.
Valued Contributor

Re: Hanging cable lines

Could you possibly provide a photo of the lines in question, and/or the aprox street address of the entrance of your addition?

Regular Visitor

Re: Hanging cable lines

Telge and Lofty Edge
Screenshot_20170906-194108.png
Official Employee

Re: Hanging cable lines

 

Mon10414, I can reach out to our construction team to address the hanging wires. I've seen you private message and will reach out to you there. 


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Admin1

Re: Hanging cable lines

Hi Mon10414.

Following up on this on behalf of KenF. I reviewed the picture you provided. This would be a main line which standard field techs are not able to resolve. I have forwarded this to our maintenance team as they are equipped to handle main lines. They'll get a team dispatched to this location to raise this cable properly. 


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Admin1

Re: Hanging cable lines

Mon10414 -- Our maintenance team went out to this location today. They confirmed that this cable is coax line however it is not our line. It belongs to a different company. 


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