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I had the same issue when disconnecting Video but, with some inside knwoledge I had him remove the video portion first and then go back and check for a lower price on performance tier and snagged the 39.99/mo rate for 55M service. You can go back now that you're not a current customer and sign up again at the lower rate. The issue is the billing system won't offer you a low rate until you break the package pricing.