Community Forum

HELP!! Comcast wrongly sent me to collections

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

HELP!! Comcast wrongly sent me to collections

Comcast told me my remaining balance when I called after canceling was $19 which I paid. They also told me I needed to pay a cancellation fee which I disputed. They sent me a bill saying my account was under review and I did not need to pay anything that was included in the mailer that was sent. Well, today I got a letter from a debt collector saying Comcast sent me to collections. Please help - this is unjust and they won’t help me when I call!
Official Employee

Re: HELP!! Comcast wrongly sent me to collections

Hi Almoses85, 

 

I can help review your account and help address your concerns. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me. 

Regular Visitor

Re: HELP!! Comcast wrongly sent me to collections

This person was not helpful at all and never responded to my last message when I sent screen shots of the information they asked for. This just goes to show that Comcast is practicing incredibly shady business practices. Once I return to an area that offers their service, I still will not be using it. I would rather not have TV services at all than to have to utilize Comcast. 

Regular Visitor

Re: HELP!! Comcast wrongly sent me to collections

image1.pngimage2.png

 

As you can see, I have included the bill that said we were not required to pay as the acount was under review. I then called last week to see if I could find out the result and was told I needed to pay $19.99 which you can see in the other photo. Once that was paid, it said my balance was $0. 

Expert

Re: HELP!! Comcast wrongly sent me to collections

If you were in a contract at the time you canceled you would owe an early termination fee [ETF].  That $19.99 was probably for the bill itself.  [Your images are far too small to see, btw, but if they included your account number, that's probably for the best.]



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: HELP!! Comcast wrongly sent me to collections

@Almoses85

 

Thanks for reaching out again. I wasn't ignoring you. I was out of the office sick, and am off on Sunday's and Monday's your screenshot and will be replying to your private message shortly.