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HD HomeRun Prime / Motorola CC: Card Validation = None

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HD HomeRun Prime / Motorola CC: Card Validation = None

Ive been struggling for over a week to figure this issue out, including multiple support calls and now two seperate trips into the local Comcast offices (and 4 different cable cards).


I have a HD HomeRun Prime device. No matter which of the 4 different cable cards I've tried, I'm receiving the following status message: 


CableCARD Status
Card Manufacturer Motorola
Card Authentication success
Card Validation none
3DES encryption supported
OOB Frequency 75.250 MHz
OOB Lock 2.048 Mbps
Signal Strength 100% (20.0 dBmV)
Signal Quality 100% (40.2 d
Channel List none


On further research, when inspecting the Network Setup tab on the HDHomeRun, I'm seeing a VCTID number, but the VCT response is 0. From the fine folks at SiliconDust, the following:

"If the VCTID is something other than 0 but VCT/VCT Rcvd is 0, this indicates that the CableCARD has been configured incorrectly by the cable provider and is not receiving a channel lineup as a result. The provider will typically need to change the hub or headend setting associated with the card in their system."


There are numerous posts on the forums of people having a similar issue, and sometimes a Comcast Rep has responded via PM to resolve their problem. I'm hoping against hope that someone with the knowledge and ability to make similar corrections to the configuration of my card/account can step in and help resolve this matter. Thanks kindly in advance!