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Gift card sent to my old address!

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Gift card sent to my old address!

Hey! I just got email saying that our gift card was sent... But to the wrong address. My old one. Our credit card was still under the old address and it’s all been updated to our new address (where we get service).
I don’t have how to access my old mail!
Why would it be sent to our old address and not our billing address and service address? A way to cancel the card so no one steals it? Can we get a new one shipped to our real address?

Thank you in advance!
Official Employee

Re: Gift card sent to my old address!

Hello, I would like to assist you with this issue from here. Can you provide the full name on the account and phone number or account number? To send a private message click on my name, then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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