Community Forum
Top

Gift Card

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Amyphelps89
New Poster
‎06-21-2018 02:10 AM

Gift Card

I'm due a $200 gift card from my Samsung purchase back in November. I keep getting told its shipped. I've been told this 3 times now. After the first time they said actually it never shipped, then she said she was shipping it at that time. I went in vacation came back and was told a manager would call me. Nobody ever did a month passed I called they said this time it shipped June 12,2018 and I still have not gotten it. How long does this take?
0 Likes
Nerdburg
Expert
‎06-22-2018 06:57 PM

Re: Gift Card

Hi @Amyphelps89

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0 Likes
ComcastKenF
Official Employee
‎06-23-2018 03:42 PM

Re: Gift Card

 

Amyphelps89, let's check on that promotional card. Please send me a private message with your full name, address and phone number tied to your residential services for help. Just click my name and then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
0 Likes
Visit Our Help Communities