Xfinity Forum Archive...
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Post your questions in the Xfinity Community
Sorry for the experience you've had while trying to have your services disconnected. To answer your questions, if you let the services be suspended, and don't pay, then yes the account will eventually be disconnected. We'd hate to lose you as a customer. You stated that you can no longer afford the bill, I'd be happy to see if there is another package we could downgrade you to if you're interested. If not, I understand. You don't need to call in to have this done. My team can help you. To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.